S:19 Skinlabs is a skincare brand built around one simple belief: skin has phases, not fixed types. Our products are designed to respond to how your skin feels and behaves right now.

Your skin can change with the weather, hormones, stress, travel, sleep and lifestyle. Instead of labelling it as permanently dry, oily or sensitive, we help you choose products based on its current needs.

Our products are designed around changing skin concerns rather than fixed skin types. Choose the formula that best matches your skin’s present phase and always check the complete ingredient list before use.

Use our “Find Your Phase” questionnaire to understand which phase your skin is experiencing.

Yes. Your skin may experience multiple concerns at the same time-for example, dehydration along with excess oil or uneven tone. Introduce products gradually and prioritise your main concern.

A Capsule Cream is a targeted moisturising formula designed around a specific skin phase. Each capsule provides a convenient amount for a simple, focused routine.

• Hydrating Capsule Cream: For the dehydration phase
• TXA + NIA Capsule Cream: For the uneven-tone phase
• PDRN Capsule Cream: For the recovery phase
• Sebum Control Capsule Cream: For the excess-sebum phase

• Tight, dull or less plump: Hydrating
• Dark spots or uneven-looking tone: TXA + NIA
• Tired or stressed-looking skin: PDRN
• Excess shine or congestion: Sebum Control

Use approximately one capsule, or the quantity indicated on the packaging, for your face and neck. More product does not necessarily deliver better results.

After cleansing and applying any serum, gently massage the cream over your face and neck until absorbed. During the day, follow with sunscreen.

Yes, depending on the individual formula and your skin’s needs. Always finish your morning routine with a broad-spectrum sunscreen.

Yes. You can use different Capsule Creams in separate routines or on alternate days. Avoid introducing several active formulas at once, especially if your skin is sensitive.

Yes. You may use the Sebum Control formula on an oily T-zone and a Hydrating formula on areas that feel dehydrated. This is known as zone-based skincare.

Use it consistently while your skin is experiencing that phase. Reassess your skin regularly and change your routine when its needs change.

A simple routine can follow this order:

1. Cleanser
2. Toner or essence, if used
3. Serum
4. Capsule Cream
5. Sunscreen in the morning

For most routines, a Capsule Cream can be used as the moisturising step. If your skin feels particularly dry, you may layer a richer moisturiser over it.

Yes. Introduce new products gradually and avoid combining too many strong active ingredients in the same routine.

Hydration and skin comfort may be noticeable sooner, while concerns such as uneven tone, texture and congestion require consistent use. Results vary depending on the individual, routine and lifestyle.

Sunscreen helps protect the skin from UV damage and prevents concerns such as pigmentation and premature visible ageing from worsening. It is especially important when using active skincare ingredients.

Yes. Apply a small amount behind the ear or on the inner arm and observe the area for 24 hours before using it on your face.

Stop using the product and allow your skin to recover. If irritation persists or becomes severe, consult a dermatologist.

No. Avoid applying active skincare products to broken, peeling, freshly treated or severely irritated skin unless advised by a dermatologist.

Teenagers should choose products suited to their specific concerns and use active ingredients under the guidance of a parent, dermatologist or qualified healthcare professional.

Consult your doctor before introducing any new active skincare product during pregnancy or breastfeeding.

Store them in a cool, dry place away from direct sunlight, moisture and excessive heat. Keep the packaging properly closed after use.

Refer to the manufacturing, expiry and period-after-opening information printed on the packaging.

Stop using the product and contact S:19 customer care with your order details, batch number and clear photographs.

Yes. Avoid direct contact with the eyes and do not ingest the product. Keep it out of reach of children.

Purchase through the official S:19 Skinlabs website or authorised retail partners listed on our website. S19skin.com .

Once your order is dispatched, tracking details will be shared through your registered email address or mobile number.

Orders can be changed or cancelled only within the period specified in our cancellation policy and before dispatch.

Contact customer care within the timeframe mentioned in our return policy. Share your order number, an unboxing video and clear photographs of the package and products.

For hygiene and safety reasons, opened or used skincare products may not be eligible for return. Please refer to the website’s return and refund policy for complete eligibility criteria.

You can reach us through the customer-care email address, phone number or contact form listed on our website.